Many of the courses offered by ITI are tailored to the client's specific needs. The preparation and delivery of these courses normally consists of five stages:

Stage 1	Familiarisation with the client's business, its organisational structure and professional objectives
Stage 2	Identification of the aims and objectives of the programme
Stage 3	Course design and submission for approval. Courses are designed against an analysis of training needs. This stage would include gathering information about the skill-levels of students and an insight into their roles and responsibilities
Stage 4	Course delivery. Teaching methods will vary according to the subject, course size and the constraints of time and space. The majority of instruction is facilitative in style and involves a variety of training media. Recognised techniques are used to check understanding and to confirm progress
Stage 5	Evaluation. Courses conclude with an invitation to students to complete an evaluation questionnaire as a means of gauging reaction to the relevance of the training and the quality of instruction. Other forms of post-course activity (including the provision of individual performance reports) can be undertaken if required.

Each course is made up of a series of individual components. We are very conscious that whilst we have tried to make all of our courses balanced and thorough, due to time and budgetary considerations clients may wish us to create customised programmes to meet their specific needs from a mix of these components.